Shipping policy
At Rugged Miles, we aim to make every order simple, reliable, and transparent. This Shipping Policy explains how orders are processed and delivered to customers in Germany.
1. Shipping Destination
Rugged Miles currently accepts and delivers orders to customers located in Germany.
Orders must be placed using a valid German delivery address.
2. Order Processing
Orders are processed after successful payment confirmation.
Handling time: 1–2 business days
Handling time refers to the time required to prepare, verify, pack, and dispatch your order.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you will receive shipping information when tracking is available.
3. Delivery Time
After dispatch, the estimated delivery time is:
5–10 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.
The estimated delivery period does not include the order processing time.
Estimated Total Time
1–2 business days processing + 5–10 business days delivery
Accordingly, customers should generally allow approximately 6–12 business days from successful order processing to delivery.
4. Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before the customer completes the purchase.
Customers will be able to review the applicable shipping cost together with their order total before submitting payment.
We do not charge customers any shipping fees that were not disclosed before the order was completed.
5. Order Tracking
Where tracking is available for a shipment, tracking information will be provided to the customer after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives and scans the shipment.
Customers can use the tracking information provided to monitor the progress of their delivery.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Rugged Miles cannot guarantee successful delivery where an order is delayed or returned because of an incorrect, incomplete, or outdated address supplied by the customer.
If you notice an address error after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to update the address before dispatch where possible. However, we cannot guarantee that an address change will be possible once an order has entered the shipping process.
7. Delayed Deliveries
While we work to meet the estimated delivery times stated above, delivery dates are estimates and may be affected by circumstances outside our reasonable control.
Examples may include:
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Carrier delays
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Customs processing
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Severe weather
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Public holidays
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Transportation disruptions
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Incorrect or incomplete delivery information
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Other events beyond our reasonable control
If your order appears to be significantly delayed, please contact our customer service team so that we can assist you.
8. Lost or Missing Packages
If tracking indicates that a package has been delivered but you have not received it, please contact us at:
We may ask you to verify the delivery address and provide relevant information so that we can investigate the shipment with the carrier.
If a shipment is confirmed as lost in transit, we will handle the matter in accordance with applicable law and the circumstances of the order.
9. Damaged Packages
If your package arrives visibly damaged, we recommend documenting the condition of the package and its contents as soon as possible.
Please contact us at info@ruggedmiles.co.uk with your order number and, where possible, photographs showing the damage.
We will review the issue and provide the appropriate resolution in accordance with applicable law.
10. Customs and Import Charges
For deliveries to Germany, customs procedures or import-related charges may apply depending on the origin of the goods and the applicable regulations.
Where such charges are legally applicable and are not included in the checkout price, the customer may be responsible for them.
Rugged Miles does not charge or collect customs duties on behalf of customers unless this is expressly stated during checkout.
Customers are responsible for providing any information reasonably required for customs or delivery purposes.
11. Failed Delivery
If a delivery cannot be completed because the customer provided an incorrect address, failed to provide required delivery information, or otherwise prevents delivery, the shipment may be returned to the sender.
If a package is returned to Rugged Miles, please contact us at info@ruggedmiles.co.uk so we can determine the available options.
Any refund or additional shipping arrangements will be handled in accordance with applicable law and the circumstances of the order.
12. Changes or Cancellation Before Dispatch
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before the order is dispatched.
Once an order has been dispatched, cancellation or address changes may no longer be possible. In such cases, the customer may use any applicable statutory cancellation, withdrawal, or return rights.
13. Delivery Issues and Consumer Rights
Nothing in this Shipping Policy limits any statutory consumer rights available under applicable German or European consumer protection law.
If goods are not delivered within the applicable legally required period, customers may have statutory rights depending on the circumstances.
Our estimated delivery times do not replace or reduce any mandatory legal obligations that apply to Rugged Miles.
14. Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
Rugged Miles
The Galleria, Unit 4 Langstane Pl
Aberdeen, AB11 6EA
United Kingdom
Email: info@ruggedmiles.co.uk
Phone: +44 7402 477047
We recommend including your order number in your message so that we can assist you more efficiently.
Rugged Miles
The Galleria, Unit 4 Langstane Pl
Aberdeen, AB11 6EA
United Kingdom
Shipping to: Germany
Handling Time: 1–2 business days
Estimated Delivery: 5–10 business days
Estimated Total: 6–12 business days