FAQ's
Rugged Miles — Germany
Products
What products does Rugged Miles sell?
Rugged Miles specializes in cycling products, including bike GPS devices, cycling technology, and practical bike accessories designed for everyday riders and cycling enthusiasts.
Are your products suitable for everyday cycling?
Our products are selected with practical cycling use in mind. Please review the individual product description and specifications to determine whether a particular product meets your needs.
Where can I find product specifications?
Detailed product information and specifications are provided on the relevant product page. If you have a question about a specific product, please contact us before placing your order.
Orders
How do I place an order?
Choose the product you would like to purchase, add it to your shopping cart, and proceed to checkout. Enter your delivery and payment information and review your order before completing the purchase.
You will receive an order confirmation by email after your order has been successfully submitted.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at info@ruggedmiles.co.uk.
We will make reasonable efforts to help before the order is dispatched. Once an order has been dispatched, changes or cancellation may no longer be possible, although applicable statutory consumer rights remain unaffected.
Where can I find my order number?
Your order number is normally included in the order confirmation email sent after your purchase.
If you cannot find it, contact us at info@ruggedmiles.co.uk.
Shipping & Delivery
How long does order processing take?
Our standard handling time is:
1–2 business days
This is the time required to prepare and dispatch your order after successful payment confirmation.
How long does delivery take?
For customers in Germany, the estimated delivery time after dispatch is:
5–10 business days
Delivery times are estimates and may vary due to carrier delays, customs procedures, public holidays, weather, or other circumstances outside our reasonable control.
How can I track my order?
If tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
You can use our Track Your Order page to access available tracking information.
Why isn't my tracking information showing yet?
Tracking information may take some time to become active after a package has been handed to the carrier.
If your tracking information remains unavailable after a reasonable period, please contact us with your order number.
What should I do if my order is late?
If your order has not arrived within the expected delivery period, please contact us at:
Please include your order number so we can investigate the shipment.
What happens if my package is damaged?
If your package arrives damaged, please contact us as soon as possible.
Where possible, take photographs of the package and the damaged product and send them to info@ruggedmiles.co.uk together with your order number.
Returns & Refunds
Do you offer returns?
Yes.
Rugged Miles provides a 30-day voluntary return policy in addition to the statutory consumer rights that apply to customers in Germany.
How long do I have to return my order?
Our voluntary return window is:
30 days from delivery
Statutory consumer rights, including the applicable 14-day withdrawal right, remain unaffected.
Is return shipping free?
Yes.
Under our voluntary 30-day return policy, return shipping is free.
Do you charge a restocking fee?
No.
Rugged Miles does not charge a restocking fee.
Are final sale products excluded?
No.
We do not exclude final sale items from our stated voluntary 30-day return policy.
How do I request a return?
Contact us at:
Please include your order number and let us know that you would like to request a return.
Our customer service team will provide the appropriate return instructions.
When will I receive my refund?
Once the returned goods have been received and the applicable return requirements have been satisfied, your refund will be processed in accordance with applicable law.
The time required for the funds to appear in your account may depend on your payment provider or bank.
Payments
What payment methods do you accept?
The payment methods available for your order are displayed during checkout.
Depending on availability, these may include credit or debit cards, PayPal, and other secure payment methods.
Is payment secure?
Payments are processed using secure payment technology provided by our payment service providers.
For your security, never send complete payment card details, passwords, or security codes to us by email.
What happens if my payment is declined?
If your payment is declined, check that your payment information and billing details are correct.
You may also need to contact your bank or payment provider.
If you continue to experience problems, contact us at info@ruggedmiles.co.uk.
Customer Support
How can I contact Rugged Miles?
You can contact us by email or phone:
Email: info@ruggedmiles.co.uk
Phone: +44 7402 477047
Rugged Miles
The Galleria, Unit 4 Langstane Pl
Aberdeen, AB11 6EA
United Kingdom
What information should I include when contacting support?
For order-related questions, we recommend including:
-
Your order number
-
The email address used for the order
-
A brief description of your question or issue
-
Photos, where relevant
This helps us assist you more efficiently.
Germany
Do you ship to Germany?
Yes.
Rugged Miles currently focuses on serving customers in Germany.
What consumer rights do I have?
Customers in Germany benefit from applicable statutory consumer protection rights.
Our voluntary 30-day return policy does not replace or restrict statutory rights, including applicable withdrawal and statutory warranty rights.
Where can I find your policies?
You can find information about our:
-
Terms of Service
-
Shipping Policy
-
Returns and Refunds
-
Payment Methods
-
Privacy Policy
-
Cookie Policy
-
Legal Notice
on the relevant pages of the Rugged Miles website.
Still Have a Question?
We're happy to help.
Rugged Miles
Email: info@ruggedmiles.co.uk
Phone: +44 7402 477047
The Galleria, Unit 4 Langstane Pl
Aberdeen, AB11 6EA
United Kingdom
Built for the Ride. Ready for the Miles.