Payment Methods
At Rugged Miles, we aim to provide a secure and convenient checkout experience for customers in Germany.
All available payment methods will be displayed during checkout before you complete your purchase.
1. Available Payment Methods
Depending on availability at checkout, Rugged Miles may offer one or more of the following payment methods:
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Credit and debit cards
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PayPal
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Other secure payment methods displayed at checkout
Important: The payment methods actually available for your order are those shown on the checkout page at the time of purchase.
2. Secure Payments
Payment transactions are processed using secure payment technology provided by our payment service providers.
Rugged Miles does not require customers to send complete card details, passwords, or other sensitive payment credentials by email.
For your security, please complete payments only through the official Rugged Miles checkout.
3. Payment Authorization
When you place an order, your selected payment provider may perform an authorization or verification of the payment method.
An order may only be processed after the required payment authorization has been successfully completed.
If a payment is declined or cannot be authorized, the order may not be processed.
4. Currency
Prices and the applicable currency will be clearly displayed during the shopping and checkout process.
If your payment provider uses a different account currency, your bank or payment provider may apply currency-conversion fees or exchange rates. Any such charges are imposed by the relevant financial institution and are outside the control of Rugged Miles.
5. Payment Confirmation
After successfully placing an order, you will receive an order confirmation by email.
The order confirmation normally includes information such as:
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Order number
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Products purchased
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Delivery address
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Order total
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Payment information or payment status
Please check your order confirmation and contact us promptly if any information appears incorrect.
6. Failed or Declined Payments
If your payment is declined, please check that:
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Your payment details are correct.
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Your payment method is valid.
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Your billing information matches the information held by your payment provider.
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Your bank or payment provider has authorized the transaction.
If the issue continues, you may need to contact your bank or payment provider.
You may also contact Rugged Miles at:
7. Refunds
Where a refund is due, it will generally be issued using the same payment method used for the original transaction, unless otherwise agreed or required by applicable law.
Processing times for refunds may vary depending on the payment provider or financial institution.
Rugged Miles cannot control the exact time required for a payment provider or bank to make refunded funds available in the customer's account.
8. Payment Security
Rugged Miles takes reasonable measures to protect customer information and payment transactions.
Customers should never send payment card numbers, security codes, passwords, or other sensitive payment credentials to us through ordinary email or social media messages.
If you receive a suspicious message requesting payment information while appearing to come from Rugged Miles, please contact us directly using the contact details below.
9. Contact Us
If you have questions regarding payment, an order, or a refund, please contact:
Rugged Miles
The Galleria, Unit 4 Langstane Pl
Aberdeen, AB11 6EA
United Kingdom
Email: info@ruggedmiles.co.uk
Phone: +44 7402 477047
Rugged Miles
The Galleria, Unit 4 Langstane Pl
Aberdeen, AB11 6EA
United Kingdom
Payment availability: Displayed at checkout
Customer market: Germany