Refund policy

At Rugged Miles, we want you to be fully satisfied with your purchase. This Return and Refund Policy applies to orders delivered to Germany and is provided in addition to your statutory consumer rights.

1. Statutory Right of Withdrawal

Under German and EU consumer law, you have the right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period ends 14 days after:

the day you, or a person nominated by you, receives the goods; or
the day you, or a person nominated by you, receives the final item where your order is delivered in several shipments.

To exercise your right of withdrawal, you must clearly notify us before the withdrawal period expires.

Please contact us using the details below:

Rugged Miles
The Galleria, Unit 4 Langstane Pl
Aberdeen, AB11 6EA
United Kingdom

Email: info@ruggedmiles.co.uk
Phone: +44 7402 477047

You may use the sample withdrawal form included in this policy, but you are not required to use it.

2. Our Voluntary 30-Day Return Policy

In addition to your statutory withdrawal rights, Rugged Miles offers a voluntary return period of 30 days from the date you receive your order.

To qualify for a return under this voluntary policy:

The item must be unworn and unused.
The item must be unwashed and in resalable condition.
Original labels and packaging should be included where reasonably possible.
The item must not be damaged or excessively handled.
The return must be requested within 30 days of delivery.

Return shipping is free. We do not charge a restocking fee.

This voluntary return policy does not limit or replace your statutory withdrawal, warranty, or consumer protection rights.

3. How to Request a Return

Please email info@ruggedmiles.co.uk with the following information:

Order number
Name and email address used for the order
Product or products you wish to return
Reason for the return, if you choose to provide one
Photographs, if the item arrived damaged or defective

We will provide you with the return instructions and, where applicable, a prepaid return label.

Please do not send products back without contacting us first, as this may delay the processing of your return.

4. Refunds

Once we receive and inspect your returned item, we will process the applicable refund.

For a valid statutory withdrawal, we will refund:

The purchase price of the returned product; and
The cost of the cheapest standard delivery option offered at the time of purchase.

We will not refund any additional cost resulting from your choice of an expedited or more expensive delivery method.

Refunds will normally be issued using the original payment method. We may withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

We aim to process refunds within 14 days after receiving and checking the returned goods. Your payment provider may require additional processing time before the refund appears in your account.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at info@ruggedmiles.co.uk.

Please include your order number and, where possible, photographs of the item and packaging. We will assess the issue and provide an appropriate solution, which may include:

A replacement;
Repair, where available;
A partial refund; or
A full refund.

You will not be charged return shipping for a valid complaint involving a damaged, defective, or incorrect item.

Your statutory consumer rights remain unaffected.

6. Items That May Be Excluded from Withdrawal

The statutory right of withdrawal may not apply, or may be limited, to:

Products made to your specifications or clearly personalised;
Sealed products that are unsuitable for return for health or hygiene reasons where the seal has been removed after delivery;
Products that become inseparably mixed with other goods after delivery; and
Other goods excluded by applicable consumer protection law.

Discounted products are not automatically excluded from return or withdrawal rights. Rugged Miles does not use “final sale” terms to remove or restrict your statutory consumer rights.

7. Reduction in Value

You are only responsible for any reduction in the value of the goods where that reduction results from handling beyond what is necessary to inspect the goods, their characteristics, and how they function.

8. Contact Us

For questions about returns, refunds, or defective products, please contact: